JBP scores strongly in ‘business class’ survey
15 June 2015, News
JBP has gained top marks from its clients in a ‘business class’ survey to understand how it is performing in key areas.
All clients who responded to the survey ranked the team’s professionalism, timeliness of delivery and communications from account handlers amongst the top two highest categories in the survey. Our quality of service, strategic input and lateral thinking also scored highly amongst those we have surveyed.
The findings will be used to further develop the services we provide to our clients. We are extremely grateful to those who have taken the time to provide us with this feedback.
Managing Director Chris Lawrance said: “Doing a great job for our clients is vitally important to us and is one of the things that has made us a successful business for more than 30 years.
“But we know we can’t rest on our past performance, and have to understand our clients’ priorities in order to maintain an excellent level of service. The survey is all part of the development of our business class culture which focuses on the service we provide clients, how we work as a team and the way we act as a consultancy. It underpins everything we do and aims to leave a very positive impression of what we are about.”